Available to meet your needs anytime, day or night
When unexpected equipment failures occur, responsiveness and lead-time in emergency services are of utmost importance. Pivotal Pumps’ team of dedicated engineers, machinists, mechanics and field service personnel pride themselves upon responding to your needs whenever they may arise. We offer 24/7 emergency repair, parts and field service support with expedited, around-the-clock service options.
Take a Look at our Process...
Unexpected Pump Failure
The implementation of a strong predictive maintenance program will reduce the risk of unplanned equipment failures substantially. However, experienced industry professionals know that the risk of failures can never be fully eliminated.
Plant is Forced Offline
When a plant is forced offline due to an unexpected pump failure, the focus immediately turns to repairing and reinstalling the pump as quickly as possible. Pivotal’s team of engineers, machinists and mechanics understand that during an emergency repair, success is measured in hours and not days or weeks.
Contact Our Emergency Services
Pivotal operations and sales staff are available to respond to your emergency repair needs 24 hours per day, 7 days per week. Please do not hesitate to contact us as soon as your pump goes down.
Rapid Response Field Service Team
If pump removal services are required, our team of skilled field service technicians are available to respond at a moment’s notice, and deploy immediately to the jobsite. Having our team onsite will ensure that the removal is conducted as expeditiously as possible.
Rapid Repair Process
Once the pump is received at our headquarters, it will enter our rapid repair department where dedicated resources from each key department will be assigned. A dedicated expediter will also be assigned to the project for the duration of the repair. The expediter will continuously evaluate the project, looking for any schedule improvements that can be made.
Twice-Daily Status Updates
A dedicated project engineer will work, in concert with the expediter, to provide key plant personnel with twice-daily updates on the repair status, until the job is completed.
For the most critical of projects, Pivotal offers 24/7 operational support, until project completion is achieved.
Emergency Team-Driver Logistical Support
For inbound and outbound shipment, Pivotal’s experienced logistical support team will arranged for dedicated shipments, utilizing team drivers. Doing so ensures that the pump moves continuously from our facility to your plant without any downtime.
Rapid Response Field Team
If pump installation services are required, our team of skilled field service technicians will be deploy ahead of time and be at the plant waiting when the equipment arrives. Having our team onsite will ensure that the installation is conducted correctly to prevent future failures.
Knowing what to look for during a pump startup is crucial. Our expert team of technicians have experience that can assist with proper startup procedures as well as helping to diagnose and solve any issues that may arise during the critical first moments of pump operation.
Pivotal Pumps will provide time records, along with receipts for all expenses when the final bill is presented. Our billing process operates on the principle of full transparency and honesty.
Warranty & Continued Support
Pivotal Pumps warranties all installation services to be free from material and workmanship defects for 1-year of operation. Customer service and technical phone support is provided for the life of the equipment, free of charge.