No matter the application, Pivotal Pumps has the expertise to ensure that your pump repair is successful. We have experience repairing pumps from all OEM’s, across a wide variety of industries and applications. Our expert engineers will work with you directly to understand how we can add value to your operations through our pump repairs, field installation services and aftermarket parts solutions.
Across all industries there are challenges that present themselves on a regular basis. Here are some examples of a challenge that you might face in the
General Industry , and how Pivotal Pumps will work to find a solution that works for you.
A major amusement park, based in Florida experienced a failure of a large vertical pump that is critical to the functionality of one of their most heavily utilized summer attractions. The failure occurred in late spring, with the peak summer tourism season rapidly approaching. The attraction would unfortunately remain closed until the pump could be repaired and operation reestablished. The OEM proposed an 8-10 week lead-time to repair the pump. While having one attraction closed would not have an immediate direct impact on the park’s financial performance, customer satisfaction would surely be damaged, resulting in a long-term negative impact to the park’s reputation.
Pivotal Pumps was selected, in lieu of the OEM to perform the pump repair on an expedited basis. Pivotal’s team of experienced field service technicians rapidly deployed to Florida to assist park employees with the removal of the damaged pump. The pump was then placed on a dedicated truck, utilizing team drivers, and delivered directly to Pivotal’s headquarters in Sussex, WI. Pivotal’s team of expert pump repair professionals quickly assessed the failure mode and identified the required repairs. Replacement parts were expedited through manufacturing operations and reassembly was complete within 1 week. The pump then traveled back to Florida and was reinstalled under the supervision of Pivotal field engineers. The entire process took less than 2 weeks from failure to reinstallation. The overall impact to the park had been minimized.
Seawater pumps used for marine and distillation processes are subjected to operation in corrosive environments. Many pumps designed for seawater service are therefore constructed from austenitic stainless (316 or 304 stainless steel). While this construction is appropriate to address corrosion concerns, 316/304 SS is an inferior choice when wear resistance is taking into consideration.
Pivotal Pumps can implement relatively minor material upgrades that will yield significantly higher service life, without sacrificing corrosion resistance. We can provide exotic material upgrades to alloys such as Nitronic 50 that will provide higher corrosion resistance than 316 stainless steel, with approximately twice the yield strength and wear resistance.